It provides limited access to CRM objects and can be used with personal accounts.Įxternal apps are very customizable experiences while incorporating CRM objects, custom objects, and external data and require additional storage. It gives access to sales data like partner relationship management and can’t be useful for personal accounts.Ĭommerce portals are for custom digital experience to engage any external users, like brand engagement and customer loyalty.
Partner community is useful for B2B communication.
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Customer Community Plus can also be used with personal accounts. You can also use the customer community with personal accounts.Ĭustomer Community Plus is useful for business to consumer experiences with external users who have access to reports and dashboards and need advanced sharing options. It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. Salesforce provides licenses in six different types of licenses. Talking about the licenses, Salesforce provides access to these communities’ plans in various licenses. In addition, to the above features in Customer Community Plus, you get below features. On the other hand, Customer Community Plus is available for $6/ login or $15/ member on a monthly basis. – Customer Service and Account Portal Templates Over the years, communities help a lot to enhance businesses in three major areas.Ĭosts of each of them and features they provide:Ĭustomer community/ Partner Community is available for $2/ login or $5/member on a monthly basis. They are a vital part of Salesforce products and can be useful in a variety of professions. You can see each of them in brief and understand the differences between portals and communities in our previous blog post here.Įach of them has its own merits and demerits. It is built on the Salesforce platform and easily integrates with CRM.Ĭommunities are developed such that they can be perfect choices for your partners, customers, vendors, employees, or anyone else. With the help of communities, your users can work collaboratively. In simple terms, you can also say that the Salesforce community is the advanced version of portals. It provides companies to work effectively, understand their customers’ requirements, and fulfill it. In 2013, Salesforce introduced Community cloud with an aim to create a platform for customers, partners, and employees. Today we are going to talk about Salesforce Communities in detail and understand its different licenses and which one to use.
And of course, every product is updated keeping in mind easy integration with its CRMs. With every product they release, they go one step further in providing their customers with world-class solutions. We all know how much Salesforce products are used worldwide for its features, resources they provide, ease of implementation, and many more reasons.
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